Bank of America Customers Locked Out by Major Tech Glitch

On October 2, Bank of America (BoA) encountered a significant technical error that affected thousands of its online banking users.

Customers reported being unable to access their accounts, with some online accounts displaying zero balances. There were also issues with online banking services, mobile applications, and certain ATMs.

Where has my Money Gone?

Frustrated customers took to social media to express their displeasure and seek answers regarding the sudden disappearance of funds in their Bank of America accounts.

“Bank of America, where has my money gone? A proper explanation would be appreciated,” a customer complained.

“It’s unacceptable to leave customers anxious about their finances,” wrote

“My money has disappeared, but my debts are still intact. Bank of America is terrible.”

Over 18,000 outages were documented, as stated by the Downdetector website. Users continued to report issues a few hours later, with one saying, “I made two online deposits, but they haven’t shown up in my account. Where is that money???”

A spokesperson for the bank provided the following statement:

“Some customers are having trouble accessing their accounts and viewing balance information today. We are addressing these issues, which have mostly been resolved. We apologize for any inconvenience caused.”

They did not provide further details regarding the cause of the failure, nor were there any recent updates from the bank at the time of this report. BofA’s help page on X was overwhelmed with customer complaints and automated responses from support staff.

Entrepreneur and angel investor Daniel Stakleff remarked that Bitcoin could be a solution, urging those affected to take control of their finances.

BREAKING NEWS:#Bitcoin can save you!

Since noon today, over 17,000 Bank of America customers are reporting account OUTAGES . Many are completely LOCKED OUT of their accounts, while those who can log in are seeing their balances at $0.00 or severely inaccurate!

What’s more… pic.twitter.com/cpLUCGSnIS

— Daniel Stakleff (@DanielStakleff) October 2, 2024

Frequent Bank Outages

A power outage at a Wells Fargo facility in 2019 resulted in a system failure that left customers without access to online banking, mobile applications, and ATMs for several days.

In recent years, cyber attacks and IT breakdowns have also affected the systems of HSBC, Capital One, TSB Bank, and the Commonwealth Bank of Australia.

In contrast, the Bitcoin network has not experienced an outage since 2013, boasting 99.98% uptime, as per Bitbo. However, other blockchains, like Solana, have not fared as well.